Consumer Exchanges & Returns:
Exchanges or returns MUST be made within 30 days of purchase and ONLY with a return authorization number (RA#).
Policy Information:
International orders are only eligible for exchange only, and all shipping cost/ fees are the responsibility of the buyer. No refunds will be issued for international orders.
Any item that has been “tested”, or “taken on a test ride” is considered used and cannot be returned. All returns/ exchanges must be in new, unused condition. Including all tagging and packaging to be intact.
Shipping Charges:
We provide a return label in case of damage, warranty, or wrong item exchanges only. For regular return and exchanges you are responsible for shipping to us and we will take care of the shipping fee when sending it back to you. (Please Note: Any original shipping charges are non-refundable). 
To exchange/return/warranty a merchandise please follows these steps:
Obtain an RA# and contact us at 623-282-2253 or by email at
Once you have been issued RA # and form, you may return your merchandise following the specific directions listed on your RA form provided by our Customer Support Team.
Please repack the merchandise in its original packaging (the same way you received it) so it doesn't get damaged on the way back to us. If we receive the merchandise damaged, it will not be accepted and will be returned back to you. You will be responsible for the shipping. (Please note, if the product is a boxed product, you still need to put it in a shipping carton. Do not just ship back in the product box or it will be refused.)
Clearly write the RA# on the outside of the shipping cartons and enclosed the RA form in the box. Packages without an RA# and form will be refused.
Once we receive and confirm the condition of the merchandise, we will then process your request.
Please allow a week for exchanges/returns/warranty to be processed.